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Digital Delivery Policy

Last Updated: July 2026

Overview

Momentum Wellness provides digital wellness resources designed to support healthier habits, personal growth, self-care, and overall wellbeing.

All products sold through Momentum Wellness are delivered digitally unless explicitly stated otherwise.

No physical products are shipped.

By purchasing from Momentum Wellness, you acknowledge and agree to the terms outlined in this Digital Delivery Policy.

How Digital Products Are Delivered

Following successful payment, customers will receive access to their purchased digital products through one or more of the following methods:

  • Checkout confirmation pages

  • Secure download links

  • Customer account access (where applicable)

  • Email delivery systems

  • Product access portals

Delivery methods may vary depending on the product purchased.

Types of Digital Products

Products available through Momentum Wellness may include:

  • Wellness guides

  • Self-care resources

  • Digital journals

  • Habit trackers

  • Wellness planners

  • Reflection worksheets

  • Goal-setting templates

  • Personal development resources

  • Educational wellness materials

  • Downloadable resource bundles

Specific file formats and contents will be described on the relevant product page where applicable.

Delivery Timeframes

Most digital products are available immediately after payment has been successfully processed.

In some circumstances, delivery may take longer due to:

  • Payment verification procedures

  • Temporary technical issues

  • Internet connectivity disruptions

  • Email delivery delays

  • Website maintenance or system updates

  • Third-party service interruptions

If access is not received within a reasonable period after purchase, customers should contact us for assistance.

Download and Access Responsibilities

Customers are responsible for:

  • Downloading purchased files when access is provided

  • Saving copies to their personal devices

  • Maintaining backups of purchased resources

  • Ensuring continued access to downloaded files

We strongly recommend creating backup copies of all purchased digital products for future use.

Customer Account Access

Where customer accounts are available, access to purchased products may be provided through the customer's account dashboard.

Customers are responsible for maintaining the security of their account credentials and protecting access to purchased materials.

Technical Requirements

Customers are responsible for ensuring they have the necessary devices, software, and internet access required to use purchased products.

Depending on the product, this may include:

  • PDF reader software

  • Spreadsheet applications

  • Word processing software

  • Compatible web browsers

  • Mobile devices, tablets, laptops, or desktop computers

Product descriptions will generally identify any important technical requirements before purchase.

Email Delivery and Contact Information

Customers are responsible for providing accurate contact information during checkout.

Momentum Wellness cannot be held responsible for delivery issues resulting from:

  • Incorrect email addresses

  • Typographical errors entered during checkout

  • Email filtering or spam folder restrictions

  • Customer-side email service issues

Customers should check their spam, junk, and promotions folders if delivery emails are not immediately visible.

Access Issues and Technical Support

If you experience difficulties accessing, downloading, or opening a purchased product, please contact us and provide:

  • Your full name

  • Order number (if available)

  • Email address used during purchase

  • Name of the purchased product

  • A description of the issue

Our team will make reasonable efforts to investigate and resolve delivery-related issues as quickly as possible.

Product Updates and Improvements

Momentum Wellness may periodically update, improve, revise, or expand its digital products.

Unless explicitly stated otherwise, access to future updates is provided at our discretion and may vary by product.

The purchase of a product does not automatically guarantee access to future versions, upgrades, or newly released products.

Product Availability

We reserve the right to:

  • Modify products

  • Improve product content

  • Update file formats

  • Replace outdated resources

  • Discontinue products

  • Remove products from sale

These changes may occur without prior notice.

However, reasonable efforts will be made to honour access to products that have already been purchased where technically feasible.

Limitation of Liability

While we strive to ensure reliable delivery and access, Momentum Wellness cannot guarantee uninterrupted availability of websites, download systems, email services, or third-party platforms.

We are not responsible for delays or failures caused by factors outside our reasonable control.

Contact Us

If you require assistance with accessing a purchased product, please contact us through our Contact Us page.

We aim to respond to customer enquiries within 1–2 business days.

Momentum Wellness

Providing accessible digital wellness resources designed to support lasting positive change.