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Refund Policy

Last Updated: July 2026

Overview

Momentum Wellness provides digital products and resources designed to support personal wellbeing, healthy habits, and personal development.

Because our products are delivered digitally and are typically accessible immediately after purchase, special conditions apply to refunds, returns, and cancellations.

By purchasing from Momentum Wellness, you agree to the terms outlined in this Refund Policy.

Digital Product Refunds

Due to the nature of digital products, all sales are generally considered final once:

  • Payment has been successfully processed; and

  • The product has been delivered, accessed, downloaded, or made available to the customer.

As digital products cannot be "returned" in the same manner as physical goods, we are generally unable to provide refunds, returns, or exchanges after delivery.

This policy helps protect the integrity of our digital products and intellectual property.

Refunds Generally Not Available For

Refunds will generally not be issued for:

  • Change of mind

  • Accidental purchases

  • Purchases made without reviewing the product description

  • Failure to use or download the product

  • Personal preference after purchase

  • Lack of technical knowledge required to use the product

  • Dissatisfaction based on expected outcomes or results

  • Incompatibility with software, devices, or systems not specified as supported

Customers are encouraged to carefully review product descriptions before making a purchase.

Exceptions

While refunds are generally not available, Momentum Wellness may consider refund requests in limited circumstances, including:

Duplicate Purchases

If the same product is accidentally purchased more than once by the same customer, a refund may be considered for the duplicate transaction.

Technical Delivery Issues

If a product cannot be accessed, downloaded, or delivered due to a verified technical issue that cannot be reasonably resolved, a refund may be considered.

Incorrect Product Delivery

If a customer receives a product substantially different from what was purchased, we will work to correct the issue and may consider a refund where appropriate.

Billing or Payment Errors

Refund requests resulting from verified billing or payment processing errors may be reviewed on a case-by-case basis.

Resolution Before Refund

Before approving a refund request, we may first attempt to resolve the issue through:

  • Technical support

  • Product re-delivery

  • Access restoration

  • Replacement files

  • Clarification regarding product usage

In many cases, issues can be resolved without the need for a refund.

How to Request Assistance

If you experience difficulties accessing or using a purchased product, please contact us as soon as possible and provide:

  • Your full name

  • Order number (if available)

  • Email address used during checkout

  • The product purchased

  • A detailed description of the issue

Providing complete information helps us investigate and resolve requests more efficiently.

Chargebacks and Payment Disputes

If you believe a transaction was made without your authorisation or if you experience a billing issue, we encourage you to contact us before initiating a chargeback or payment dispute.

Many issues can be resolved quickly through direct communication.

Fraudulent or abusive chargeback activity may result in restrictions on future purchases or access to our services where permitted by law.

Product Results Disclaimer

Momentum Wellness provides educational and informational wellness resources.

Because individual circumstances vary, we cannot guarantee specific outcomes, results, improvements, or achievements from the use of our products.

Requests for refunds based solely on personal results, expectations, or outcomes will generally not qualify for a refund.

Policy Updates

Momentum Wellness reserves the right to modify, update, or replace this Refund Policy at any time.

Any changes will become effective upon publication on this page, unless otherwise required by applicable law.

Contact Us

For refund-related questions, billing concerns, or product access issues, please contact us through our Contact Us page.

We are committed to addressing customer concerns fairly, professionally, and in a timely manner.

Momentum Wellness

Providing accessible wellness resources with clarity, transparency, and fairness.